Calm Dog Coaching Terms and Conditions 

1)  Cancellations - 48 hours’ notice is required.  Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. 

2)  Calm Dog Coaching reserves the right to cancel an appointment.  Any appointment cancelled will be rescheduled for a later date. 

3)  Calm Dog Coaching reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the plan (where the continuing of said contract is deemed, by Calm Dog Coaching, to constitute a risk).

4)  By working with Calm Dog Coaching, you understand that there is no ‘quick fix’ and agree to fully engage with the process of working with your dog to the best of your ability.  Progress will require long term commitment and consistency.

5)  Calm Dog Coaching’s approach to training your dog is kind and reward based.  You agree not to use aversive tools such as slip leads, choke chains, anti-pull harnesses, spray collars, prong collars, e-collars, rattle cans, water sprays etc. whilst undertaking the training. 

6)  You will be open minded with regards to potential solutions, changes and strategies and ask for clarification if anything that is explained is unclear.

7)  You are happy for Calm Dog Coaching to share success stories about your dog via social media and share photos.  You are happy to write a testimonial if requested. 

8)  You agree to respond to any communication from Calm Dog Coaching by e-mail during your programme to monitor ongoing progress.

9)  All ongoing programmes should be taken within 6 months of the start date.  It is recommended that 1:1s take place around every two weeks to allow for methods to be practiced and progress to be made.  

10)  Calm Dog Coaching is insured with Pet Business Insurance.

11) Owners are to understand that dog training can pose a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, to your dog, yourself, the trainer (Claire Ashcroft), the general public and other animals. Owners agree to indemnify and hold unaccountable Calm Dog Coaching against any and all losses, liabilities, judgments, and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.